Assembly get it right on the first try

10 Comments

  • Jon & Diana McKillip

    Jun 4, 2014 - Reply

    Universal Billiards recently moved our pool table from one location to another for us. It was quick, easy and painless. We found the employees to be both gracious and willing to go above and beyond. During the assembly process they were giving us advice and suggestions about playing pool. Thank you and we look forward to using you again in the future!

    • Universal Billiards

      Jun 12, 2014 -

      Jon and Diana,

      So happy to hear everything went great with the services we provided! We appreciate your business here at Universal Billiards. If you have any further questions or needs for your pool table, please do not hesitate to call. We look forward to seeing you again soon in-store!

  • Steve Hines

    Aug 3, 2014 - Reply

    James and Marcus set up our pool table today. They called ahead of time, were extremely professional, and did a GREAT JOB! You should give them a raise since it’s extremely hard to find polite, courteous, efficient, and excellent employees. Please let them know how great it was to meet them. We have been playing all evening and having a great time. Thanks again.

    • Universal Billiards

      Aug 19, 2014 -

      Steve, we are so happy to hear you are having a blast with the table already! James and Marcus are two of the top billiard mechanics in the industry and hit a home run every time. I’ll pass along your compliments to them. We appreciate your business here at Universal Billiards and hope to see you in-store very soon!

  • Cody Boren

    Sep 12, 2014 - Reply

    James and Chase set up my pool table yesterday and did a great job. They were very professional and took great care to make sure the job was done right no matter how long it took. We ran into a couple of challenges with the assembly and they were able to address each one easily. I’m very happy with the service.

    • Universal Billiards

      Sep 16, 2014 -

      Thank you for the positive feedback, Cody. James and Chase strive to leave customers happy, so we will definitely pass along the review. From our family to yours, thank you for choosing Universal Billiards for all your gameroom needs.

  • Adam Jones

    Sep 17, 2014 - Reply

    Marcus and Patrick just left my house from assembling my pool table. There were a few challenges they faced (nothing they could’t overcome) and they were very professional, courteous, and personable throughout the entire process. They were very easy to talk to and they worked hard to get the job done right and to my satisfation. They even offered to polish my balls at no extra charge!!! I didn’t realize how dirty they were until they were clean. Looks like a brand new set. It’s going that extra mile that sets Universal Billiards apart and I really appeciate these guys taking the time to go that extra mile. I am completely satisfied with their workmanship and I am looking forward to playing my first game in my new house. Thanks again for a job well done.

    • Universal Billiards

      Sep 23, 2014 -

      Thank you for the positive feedback, Adam. Patrick and Marcus strive to leave customers happy, so we will definitely pass along the review. From our family to yours, thank you for choosing Universal Billiards for all your gameroom needs.

  • Nicole Emigh

    Oct 18, 2014 - Reply

    James and Andy were not only on time but 15 minutes early. They were extremely courteous, kept me informed of the process, and worked very hard. They even put up with a little help from my collie! The table looks fantastic and we look forward to playing on it. Thanks also to Daniel C. for all the email communications and setting up the installation.

    • Universal Billiards

      Oct 21, 2014 -

      Thank you for the positive feedback, Nicole. We appreciate your patronage and wish you many fun years with your pool table! If you ever need anything else gameroom-related, we hope that you will consider us your one-stop-shop. :)

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